Pam was very responsive and informative when I asked several technical questions about their RO system across 2-3 weeks. Based on her input and a competitive price, I chose that system. Derek came out for an evaluation of the specific requirements associated with an installation in our home and described exactly how it would be accomplished. A week later, he completed a clean, neat install and provided info relating to both maintenance of the system and to its dependency on other water processing units in the home. I came away with complete confidence I was dealing with experienced professionals and am very pleased with the results.