My husband and I are currently remodeling a house and getting a softener was top priority. I spent weeks looking for the best prices, service and product, I searched reviews and feedback. I called CTWS and was immediately sold! Customer service, promptness and clear expectations is what I needed. We scheduled a day for the appointment, walked the property/house, scheduled the install and everything went smoothly. I waited several months before posting this review to make sure that everything was smooth. Thank you Derek and Pam, I would give you more stars for your google rating if we could!